Water Service Connection

• Installation and maintenance of water services
• Use of fire hydrants

Installation and maintenance of meters including:

• Use of the Bulk Water Station
• Private water systems (eg. wells)
• Unauthorized Use
• Access to property
• Inspection
• Obstruction
• Protection of the distribution system

The bylaw will enact numerous administrative functions to provide better guidance and customer service.

Passing of this bylaw is expected to be mainly “business as usual” for current customers. In most cases they would not be aware of any changes in their service until such time as a new service is needed. New changes proposed are as follows:

For new water service customers or when service changes are needed by current customers, completion of a NEW “Water Service Permit” Application will be required. Approval criteria remains the same. You must complete and submit a permit application where formerly, you were able to apply for service verbally. Industrial, commercial or residential customers must submit a permit application when any of the following services are required:

• NEW water service pipe installation
• RENEWAL of water service pipes
• REPLACEMENT of water services pipes
• REPAIR of water service pipes
• TEMPORARY water service pipe installation
• DEMOLITION of water service pipe
• SEASONAL water supply

Separate Application Process for the following service requests:

• HYDRANT RELOCATION
• HYDRANT FLOW TEST 

If you have an existing alternate water supply such as a well, you will be required to report it’s existence to allow for inspection and monitoring

If you have a private water supply cross-connected to your municipal water supply you will be required to fully disconnect the systems and maintain separation.

If you are on well water where City water has been made available to your property, you must now connect to City supply.

Yes, there is a permit fee which can be found on the Fees and Schedules by-law.

Water Service Connection Procedures to be followed will be the same as they were prior to the bylaw being passed (business as usual) as follows:

• For all RESIDENTIAL customers sized 25mm (1”) and under, the customer is required to simply submit the application form to Customer Services to review for any applicable service charges, eg. frontage charges, pre-servicing charges, and connection fees. All applicable charges will be applied to the customer’s initial water bill and an inspection fee will be charged for each visit required to complete the inspection process.
• For any industrial, commercial or institutional customers with services sized = 50 mm (2”), engineering site servicing drawings and proposed domestic water demands must also be submitted for review by Engineering to determine meter size.
• For INDUSTRIAL and COMMERCIAL customers with services sized larger than 50 mm (2”), the customer must first contact the City’s Customer Services Department. The permit application will then be referred directly to the City’s Engineering Department for review. The applicant is then required to supply the City’s Engineering Department with engineering site servicing drawings, design flows for both domestic and fire water demands and metering requirements. Costs will be determined in accordance with the City’s schedule of Fees & Service Charges and the actual cost will be determined and charged for review and inspections upon issuance of a permit.

Yes. The City needs to be notified of pump capacity and duration of test with 48 hours advance notice prior to testing in order to know the demand on our distribution system and be able to anticipate any pressure losses in the system.

When planning the next test of your fire suppression system, please email waterORO@brantford.ca and include all of the following information:

• The date of the test
• The location where private hydrants are going to be flushed
• The planned timing and duration of flushing
• The number of hydrants to be flushed,
• The number of ports on each hydrant planned to be exercised
• If the water will be discharged into a storm or sanitary sewer

When planning the next test of your fire suppression system, please email waterORO@brantford.ca and include all of the following information:

• The date of the test
• The location where private hydrants are going to be flushed
• The planned timing and duration of flushing
• The number of hydrants to be flushed,
• The number of ports on each hydrant planned to be exercised
• If the water will be discharged into a storm or sanitary sewer

Maintenance activities on fire suppression systems are crucial for ensuring the proper functioning of the system during an emergency fire situation. To uphold fire safety standards, regular maintenance of fire suppression systems is of utmost importance. In line with this, the City of Brantford encourages property managers of apartment buildings to work collaboratively with the City by seeking approval before testing the private fire suppression system or booster fire pump. Additionally, timely reporting of any use of unmetered water from the test within 14 days, as outlined in the Water Service Connection Bylaw 159-2016, will further help in ensuring the safety of the community. Advanced notice of planned maintenance activities on fire suppression systems will allow City staff to:

• Turn on additional pumps at the reservoir as needed
• Determine if the increase in water demand is a fire system test or a watermain break
• Estimate non-revenue water tracking
• Avoid planning maintenance activities in the water distribution system during fire suppression system tests

If you suspect that you are overpaying due to meter inaccuracy, it is strongly recommended that you first conduct a thorough investigation of all possible water connections and possible leaks by turning everything off at night, noting the consumption on your water dial and checking it again in the morning. If the dial has moved then you have a leak.

As a last resort you may request to have your water meter tested for accuracy however if the test results show the meter to be within the accepted range for accuracy in accordance with the manufacturer, you will be invoiced over $300 for the cost to have the meter removed, shipped, tested and replaced with a new meter. It is important to note that over the past 20 years, only one residential meter tested has ever been found to have over-registered for water consumption. 

Meter accuracy is guaranteed by the manufacturer for 15 years. Issues with accuracy when they do arise come almost exclusively from under-registering the amount of water passing through the meter. The cause of increased bills is almost always due to overuse of water or leaks that the resident is unaware of.

Water shut off may be initiated by the City under the following circumstances:

• when charges, fees or rates imposed by the Fees & Charges Bylaw are overdue; 
• if a fine imposed under this bylaw remains unpaid after the time given has expired; 
• if access to the City for the purposes of reading, servicing or replacing the meter is obstructed or denied; 
• if the owner fails to comply with an order of the Genenal Manager; 
• if a leak is found that is likely to create an emergency situation or result in a substantial loss of water;
• if it has been determined by the General Manager that there is an immediate threat of contamination to the water distribution system that may endanger health or public safety; and 
• for any other situation where the City lawfully decides to cease supplying water.

Yes. Persons with well water supplies are affected in the following ways:

• All properties with wells existing within the City limits where a municipal water service has been made available to service the property, will be required to connect to the City’s municipal water supply with complete separation of the well water supply from the City’s municipal water supply system to protect the drinking water supply that serves the City.
• Any person operating a private water system must notify the City of the existence of such system for monitoring and inspection purposes.