Customer Service

The City of Brantford's Assessment Rolls list all properties in Brantford.

They include each property's:

• owner and/or tenant names;
• mailing address;
• assessed value; and the
• school support for taxation purposes.

The Assessment Rolls are available for you to view by visiting City Hall, 58 Dalhousie Street, Brantford, Ontario N3T 2J2.

If you require a Businesses Licences, learn how to apply online at the Business Licencing page.

Permits

You may need a permit to do certain things around your home or business. Prior to starting a new construction project either inside or outside, you must first determine whether you require a building permit

Learn how to apply for a building permit online at the building permits page.

The City of Brantford requires that a permit for new entrances and driveway alterations be obtained prior to any construction.

The City’s Municipal Law Enforcement and Property Standards (by-law) Team works with community partners, property owners, other agencies and the public to promote a safe, welcoming and vibrant City. Part of the team’s role is to encourage voluntary compliance with the City's by-laws and to provide enforcement as necessary. 

How to file a by-law complaint

Complaints regarding potential violations of the City of Brantford Municipal Code can be made by completing the City's Online By-law Complaint Form or by calling Customer Service at 519-759-4150.

File a By-law Complaint 

The response to valid complaints will include an investigation to determine compliance or the necessary requirements to achieve compliance.  Anonymous complaints will not be investigated.  Complainant information is kept strictly confidential until such time as charges are deemed necessary, and the complainant may be required in court proceedings. 

• Review the list of documents the City WILL commission
• Review the list of documents the City WILL NOT commission

The City of Brantford is dedicated to providing an accessible, welcoming and comfortable environment that respects all customers, visitors and staff. The City’s primary goal and approach to customer service is to explore and understand our customers’ requests and inquiries with the objective of providing responses and/or resolutions in a timely manner.

Learn more about the Customer code of conduct policy.

For general information, visit the garbage and recycling page. To learn about acceptable items for recycling, visit our recycling page.

To report a Garbage, Recycling or Yard Waste Collection issue, use our online form to Submit a Service Request.

Bulk Pick Up

Schedule a Bulk Item Pick up online using our Bulk Pick Up form.

The City of Brantford has implemented a service provision for Marriage Licence application and issuance to better serve the public during the COVID-19 pandemic.

Visit our website to complete the Marriage License Appointment Form.

You can use the drop off box, located at the top of the ramp on the Queen St side entry door at City Hall, 58 Dalhousie St. Please note do not include any cash when using a drop-box.

Property Tax

For more information and billing dates, visit the property tax page.

• Set up pre-authorized payments
• Request a copy of your tax bill or tax statement of account
• Request a tax certificate

Utilities and Water

The City of Brantford's Customer Services-Utilities department handles water, wastewater and Brantford Hydro equipment rentals.

You can pay your bills online. Obtain account information, complete forms and sign-up for pre-authorized payment plans at the My Utility Brantford page.

Access landlord and tenant forms online.

Access Pre-Authorized Debit Plan Agreement online.