City seeks feedback from residents to help improve customer service delivery

BRANTFORD, ON: The City of Brantford is currently in the process of reviewing the way we provide customer service support and we want to hear from residents about your recent customer service experiences with the City. There are several ways to interact with the City, including calling Customer Service support at 519-759-4150, emailing us at customercontact@brantford.ca, completing an online service request on a City of Brantford website or microsite, or visiting us in person at Brantford City Hall or other City facilities such as Community Centres.

The primary objective of this review is to assess the quality of our existing customer service channels and implement new best practices that align with residents’ current needs and expectations of the City. Another objective of this project is to update the City’s Customer Service Standard as well as the City’s Customer Complaints Handling Policy and process. 

“The City has worked hard over the last several years to implement a more centralized approach to providing customer service support to residents,” said Maria Visocchi, the City’s Director of Communications, Community Engagement and Customer Service. “While we’ve made excellent progress since the launch of our original customer service strategy, we recognize that our City is growing rapidly, and there are always ways in which we can improve service delivery to our citizens.”  

Residents can easily provide their feedback about their customer service interactions with the City by visiting the City’s Let’s Talk Brantford public engagement portal at letstalkbrantford.ca.

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Media Contact:

Maria Visocchi - Director, Communications, Community Engagement and Customer Service
City of Brantford | 519.751.9900 ext. 5754 | mvisocchi@brantford.ca

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