City launches new by-law violation online reporting process

BRANTFORD, ON: The City’s hard working Municipal Law Enforcement and Property Standards (by-law) Team works with community partners, property owners and residents to promote a safe, welcoming and vibrant city. Part of the team’s role is to encourage voluntary compliance with the City's by-laws and to provide enforcement as necessary. Municipal Law Enforcement/Property Standards Officers work to serve the City of Brantford 7 days per week (including evening hours) to respond to complaints and conduct proactive inspections in public areas throughout the city.  

Consistent with the City’s commitment to constantly improving the customer service experience for residents, today the City launched a new and easy way for residents to report a potential by-law violation.

How to file a by-law complaint

Complaints regarding potential violations of the City of Brantford Municipal Code can be made by completing the new online by-law complaint form or by calling Customer Service at 519-759-4150.

The online by-law complaint form can be easily accessed at brantford.ca/bylaw by clicking on the red “File a By-law Complaint” button.

Responses to valid complaints will include an investigation to determine compliance or the necessary requirements to achieve compliance. Anonymous complaints will not be investigated. Complainant information is kept strictly confidential until such time as charges are deemed necessary.

For more information, please visit brantford.ca/bylaw.

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