Permit Applications 

Water Service Connection Permit

On Dec 20, 2016, City Council approved the Water Service Connection By-law to enhance the City’s ability to provide safe, reliable and economical water services while maintaining and improving on the customer service provided to the residents.

As per the bylaw, new customers will be required to submit a written application form instead of a verbal request to get the Water Service Connection Permit to connect to the City’s drinking water system. To get the Permit, please complete the online application form provided below and submit to the City.

There is no fee to process the application form. However there are fees for services such as inspection of the water service installed, water meter supplied by the City, water account set up etc., which are usually applied to the customers first water bill.

After successful submission of the application form, a confirmation of receipt of the application will be emailed to you.

Click to begin the online application process for Water Service Connection Permit Application

If you have any questions regarding Water Service Connection permits, please do not hesitate to contact the City Customer Services Department at (519) 756-1360.

For any questions on Building Department related permits, please see the links below. For completion of any of the following applications, please contact the Building Department at (519) 759-4150 x 5837 or